Refund policy


Not the style you were looking for and wanted to exchange for something else? No problem! Just send it back to us! Contact Us with any question you may have about your potential return.

We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and you're not happy with the quality you may return them to us for your money back minus shipping. Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned. We honor this for up to 30 days after purchase (30 days = date package left our facility to date returned.) Orders returned after 30 days will be sent back to the customer.

We also offer priority and express shipping.

We’re here to help you! Available to you via email Monday through Friday 9AM – 5PM ET. 

Hair must be in the original package and in the original condition as you received. 

We do not refund shipping charges.

For altered products (bundles are unwrapped / extensions have been worn) all sales are final.